Delivery & Returns
To collect your order directly from the Restaurant or for international deliveries please contact the Events department on: firstname.lastname@example.org
Deliveries within the UK
Cost per Book:
Standard Delivery: £6.50 (3-5 business working days after dispatch)
Cost per Scented Candle:
Standard Delivery: £4.50 (3-5 business working days after dispatch)
For orders of 2+ items please contact the Events department directly as prices will change.
Policy and Procedures
All deliveries are posted through Royal Mail; VAT included.
The policy below applies to all online orders made through the Benares’ website; we are unable to process returns for purchases made on any other online shop. This policy does not affect your rights under law as a consumer.
We only deliver online orders to UK addresses (excluding the Channel Islands).
Purchases will be subject to bank authorisation prior to processing. Orders are processed and dispatched on business working days (Monday through Friday, excluding Bank Holidays). If your order is urgent, please contact the Events Department directly on +44 (0)20 7629 8886, option 3.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
Refunds and Returns
In case of damaged, faulty, incorrect items or if you are not entirely satisfied and wish to cancel your order, you may return any item in its original condition for a refund within 14 working days from delivery.
If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund. A full refund won’t be possible if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available.
Personalised goods (where a personal message is addressed to a specific name) will be fully refunded only if damaged or faulty.
If you return items, you will be required to arrange and pay for the return of the items to us. We’ll then ask you for a digitalized copy of Proof of Postage and will proceed with refunding the amount onto the original credit/debit card used.
You should obtain and retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
Refunds will only be made against the original credit/debit card used.
For further details or any other enquiries please contact the Events department on email@example.com or +44 (0)20 7629 8886, option 3.